Shipping & Returns

Processing time

The time we need to prepare an order for shipping varies. For details, see individual items.

ESTIMATED SHIPPING TIMES

North America: 5-7 business days

We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

International (Outside US): 1-2 weeks

We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
FREE SHIPPING NOT INCLUDED. 
We do not offer pre-paid return shipping for international orders.

Due to the current environment with the COVID-19 virus, shipments are taking longer to reach their destinations. The shipping carriers are working hard to meet their commitments, but shipments may be delayed.
Specifically, shipments with International destinations can take additional weeks for completed deliveries.

CUSTOMS AND IMPORT TAXES 

Our product price does not include VAT or custom fee for your country.
Please note that some international shipping destinations may incur additional customs fees upon arrival. 
Due to the customs policy of different countries, we are not able to control the duties.

NYTSTND cannot be held responsible for any possible duties that may be applied by customs in the destination country.  

The responsibility for any custom duties, foreign taxes and other fees, which may be imposed, will rest with the customer.

We are not responsible for delays due to customs.

 RETURNS & EXCHANGES

At NYTSTND, we are dedicated to designing and manufacturing products with superior performance and 100% customer satisfaction.
All our products come with 1 year limited warranty from the date of purchase. 

We gladly accept returns

Just contact us within: 7 days of delivery.
Ship items back to us within: 14 days of delivery.

We don't accept exchanges or cancellations.

We will not be responsible for any items damaged or lost during transit. 
Any claims should be filed with the respective carrier.

If you need more information, please contact our support team for assistance at support@nytstnd.com

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs and a 15% restocking fee.