Shipping & Returns

Processing time

The time we need to prepare an order for shipping varies. For details, see individual items.

ESTIMATED SHIPPING TIMES

United States: 4-6 business days
We'll do our best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

FREE US standard shipping.

International (Outside the US): 1-2 weeks

We'll do our best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
FREE SHIPPING IS NOT INCLUDED. 
We do not offer pre-paid return shipping for international orders.


CUSTOMS AND IMPORT TAXES 

Our product price does not include VAT or customs fees for your country.
Please note that some international shipping destinations may incur additional customs fees upon arrival. Due to the customs policy of different countries, we are not able to control the duties.

NYTSTND cannot be held responsible for any possible duties that may be applied by customs in the destination country.  

The responsibility for any customs duties, foreign taxes, and other fees, which may be imposed, will rest with the customer.

We are not responsible for delays due to customs.

 

RETURNS & EXCHANGES

At NYTSTND, we are dedicated to designing and manufacturing products with superior performance and 100% customer satisfaction.
All our products come with a 1-year limited warranty from the date of purchase. 

We gladly accept returns
Just contact us within 14 days of delivery.
Ship items back to us within 30 days of delivery.

In the event of a return, kindly note that if the product is found to have missing components or is not in its original, pristine condition, we may apply up to 25% restocking fee in accordance with our policy.

Shipping costs are non-refundable. If you receive a refund, all shipping and handling costs may be deducted from your refund. 
We will not be responsible for any items damaged or lost during transit. 
Any claims should be filed with the respective carrier.

If you need more information, please contact our support team for assistance at support@nytstnd.com

The following items can't be returned or exchanged

e-Gift Cards are not refundable, nor may they be resold. Any outstanding balance of the e-Gift Card shall not be refunded or exchanged for cash.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale